Supervisor
Description
Position: Supervisor – Registrar and Transfer Agency Services
Location: Hong Kong
About Us
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations. Our side-by-side financial and legal teams consistently deliver award-winning services to a global client base, offering unrivalled learning and career opportunities to our 2,500 colleagues worldwide.
What’s it like to work here?
We are driven to excel, and collaboration is key to our continued success. We can go further for our clients because we go further for each other too. Our inclusive culture creates an environment where people can be themselves at work while doing their best work. No matter where you work in the Maples Group, you will be part of a global team.
The Opportunity
The Supervisor reports to the Vice President and supports the RTA team. Its tactical responsibilities feed one larger objective: to ensure we provide a risk averse environment to our clients and strengthen our client relationships by collaboration, teamwork and a drive to exceed.
Primary responsibilities include:
Client Work and Client Service
- Review investor transactions, financial balance inputs, and investor-related reports in accordance with company policies and procedures;
- Ensure accuracy and maintain up-to-date records in the system;
- Respond promptly and professionally to investor queries;
- Build strong working relationships with clients and stakeholders, addressing client requests effectively;
- Prepare accurate and timely redemption/distribution payments, including banking inputs and supporting documentation;
- Conduct customer due diligence, including KYC, FATCA, and CRS documentation collection;
- Collaborate with auditors, providing required information and resolving audit queries;
- Perform general transfer agency administrative tasks and coordinate with other departments as necessary;
- Foster teamwork by assisting colleagues when needed;
- Commit to acquiring new skills and capabilities, striving for continuous improvement.
Training and Development
- Mentor and train junior team members within the Transfer Agency team;
- Commit to acquiring new skills and capabilities, striving for continuous improvement.
Risk Management
- Acting in accordance with internal policies and procedures, consulting with others as appropriate;
- Exhibiting integrity;
- Maintaining and promoting corporate values in conducting internal and external business activities and when interacting with colleagues;
- Adhering to the highest individual ethical and social standards when dealing with colleagues and clients;
- Being aware of the sensitivity of information and treat it appropriately;
- Demonstrating a high productivity level in work through time and cost control.
Business Management
- Consistently producing high volumes of work whilst maintaining a proficient performance on the job;
- Generating original ideas, finding more efficient and effective ways of doing jobs and making useful suggestions for improvements;
- Being effective in organizing own work, showing an ability to meet deadlines;
- Delivering value to clients by consistently providing high-quality service;
- Responding promptly and professionally to requests for assistance.
Other
- Ad-hoc projects, as required
What You Bring
We are seeking a highly ethical, self-driven professional with the following qualifications and attributes:
- Bachelor’s degree with 3-5 years of experience in fund administration or related roles within the private equity sector;
- Strong problem-solving skills with a proactive approach;
- A collaborative team player who can also work independently;
- High sense of responsibility and accountability;
- Excellent time management and organizational skills;
- Meticulous attention to detail;
- Exceptional oral and written communication skills in Cantonese, Mandarin, and English (Japanese proficiency is an advantage);
- Adaptable and flexible in a dynamic environment;
- Positive mindset and high energy;
- Strong technical proficiency, with the ability to quickly learn and leverage new systems.
Benefits & Rewards
The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
- Comprehensive health coverage (medical, dental and optical)
- Competitive vacation packages
- Educational assistance and professional development programmes
- Savings or pension plan
- Life insurance
- Travel insurance
- Global mental wellness programme
- Social events
About the Maples Group
Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.
You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedIn.
Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.